Get in touch with our team
Need help? Our support team at HotLoot is ready to assist with account-related issues, KYC and withdrawals, payment methods, technical concerns, or general feedback about bonuses, free spins and live casino play. Contact us for fast answers on deposits, bonus balance queries or sports betting questions. We offer live chat, email and phone support so you can choose the most convenient channel for your issue.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat 24/7 for account, KYC and technical help |
| General enquiries | [email protected] Questions about promotions, payments and terms; reply within 48 hours |
| Affiliate enquiries | [email protected] Partner programme, tracking and commission questions |
| Phone | +44 20 7946 5123 Phone support for urgent issues (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 Live chat 24/7; email responses within 48 hours |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases needing documents or explanations. When you write, include a clear subject line, your account ID, and up-to-date contact details to help us process your request without delay. For faster handling use [email protected] and attach any relevant files or screenshots.
Send us a message
Response Time
Support aim: Most inquiries are answered within one business day; complex cases may take longer depending on the issue. If we need extra verification or must contact third parties, response times can extend to several days. We prioritise urgent account and payment problems and will keep you updated by email until your request is resolved.
Feedback
We welcome your feedback, suggestions, and ideas to improve the website. Every message is read and reviewed carefully by our team and used to refine features, fix issues, and improve the overall user experience. Please send your thoughts through live chat or email, and we'll make sure your input is considered in future updates and service improvements.