Responsible Gambling at HotLoot Casino
At HotLoot we take responsible gambling seriously. We want every player to enjoy gaming in a controlled, safe way, so we provide clear tools and practical guidance to help you manage play and stay in control. If you ever feel your play is becoming a problem, contact our support team for assistance.
Player protection principles
We prioritise player safety and fairness. That means giving you simple, accessible controls to limit spending and time, clear information about account restrictions, and prompt help when you ask for it. Our approach is to support informed choices and prevent harm.
Activity-control tools
You can manage your account activity with the following tools, available in your account settings or through live chat:
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
- Loss limits - restrict the maximum net loss over a chosen period to protect your bankroll.
- Session time limits - receive reminders or automatic log-outs after a set play time.
- Temporary time-outs - short breaks from the account if you need time away from play.
- Permanent self-exclusion - block access to your account indefinitely when you decide to stop gambling.
How to set or change limits
Limits can be applied and adjusted in your account settings. For longer or permanent measures, or if you prefer help, contact our support team via live chat or email at [email protected]. Once a self-exclusion is activated it may include a cooling-off period before reactivation is possible.
Signs of problematic behaviour
Watch for warning signals and act early. Common signs include:
- Chasing losses or increasing stakes after losing
- Spending more time or money than intended
- Neglecting work, family or other responsibilities
- Borrowing money to gamble or hiding activity
- Feeling unable to stop despite negative consequences
Practical tips for staying in control
- Set fixed deposit and loss limits before you play.
- Use session reminders and short time-outs to avoid long sessions.
- Only gamble with money you can afford to lose.
- Avoid gambling when upset, stressed or under the influence.
- Talk to someone you trust if you notice worrying patterns.
Professional help and support organisations
If you need extra support, consider contacting a professional organisation for advice. Commonly referenced services include GamCare and Gambling Therapy, which offer confidential guidance and resources. If you need immediate assistance setting limits or self-excluding, contact our team and we will support you through the process.