Privacy & Data Protection
This Privacy Policy explains how we collect, use, store and protect the personal information you provide when you create an account, make transactions, or use services on HotLoot. We respect your privacy and aim to keep our practices clear and straightforward so you can manage your account with confidence.
Types of data we collect
We collect information that is necessary to operate an online casino and sportsbook, to verify accounts, and to provide secure payment and customer support. This includes data you give us directly and data collected automatically when you use our site.
Personal data
Personal data includes your name, email address, date of birth, postal address, phone number, identity documents submitted for verification, and any other information you provide when registering or contacting support. We use this information to create and maintain your account and to comply with verification requirements.
Technical data
Technical data covers information collected automatically such as device type, browser, IP address, operating system, crash reports, and connection details. This helps us maintain site performance, prevent fraud, and improve the platform for mobile and desktop users.
Transactional data
Transactional data includes deposits, withdrawals, payment method details, currency, bet history, game activity, and other data related to your account activity. We use this data for billing, dispute resolution, responsible gambling measures, and to maintain accurate records of play.
How we use your information
We use collected data to operate your account, process payments, verify your identity, provide customer support, and detect and prevent fraud. We may also use aggregated or anonymized information for analytics and product improvement. Personal information is used only for legitimate operational purposes and to comply with legal obligations.
Data protection practices
We implement technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Access to personal information is limited to employees and contractors who need it to provide services. We continually review our security practices to keep data safe.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, analyze site usage, and deliver functional features. You can control cookie settings through your browser or account preferences. Some site features may require cookies to work correctly.
User rights
You have rights over your personal information, including the right to access, correct, and request deletion of data we hold about you. You may also object to certain processing or request restrictions where applicable. We will respond to valid requests and provide guidance on how to exercise your rights.
Access, correction and deletion
To access, correct or request deletion of your personal data, contact our support team. We may require identity verification before fulfilling requests to protect your account. Some information may be retained where necessary for legal, regulatory, or legitimate business reasons.
Information sharing and third parties
We share information with service providers who perform functions on our behalf, such as payment processors, identity verification services, and technical hosts. We require partners to protect personal data and use it only for agreed purposes. We do not sell personal data to third parties.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be communicated through the site or directly to account holders. For privacy requests or questions, contact [email protected].